Last updated [date] · [Legal Entity Name, LLC], [state]
1. What these terms cover
These terms apply to website design and development services provided by [Legal Entity Name, LLC] ("we", "us"). A signed proposal or written agreement, where one exists, controls over anything on this page.
2. Quotes and estimates
Prices shown on this site are starting prices for the scope described. Any figure we give you verbally or by email is an estimate, not a binding quote, until it is confirmed in a written agreement that describes the specific scope. Work that falls outside the agreed scope is quoted separately before we start it.
3. Timelines
Delivery estimates assume you supply content, photos, and feedback when we ask for them. Delays on your side move the timeline. We do not guarantee a specific launch date unless one is written into a signed agreement.
4. Payment
[Describe your actual terms: e.g. 50% deposit before work begins, balance due before launch. State whether the deposit is refundable, and your late-payment terms.] Hosting, domain registration, and third-party service fees are billed separately and are the client's ongoing responsibility.
5. Revisions
Each package includes [number] rounds of revisions during the review period. A round means one consolidated set of changes. Additional rounds, and change requests made after launch, are billed at [your rate].
6. What you give us
You confirm that any text, photos, logos, or other material you send us is yours to use, or that you have permission to use it. You agree to cover us against claims arising from material you supplied. We will not knowingly publish content that infringes someone else's rights, and we may decline to use material we believe you don't have rights to.
7. Who owns what
On final payment, ownership of the finished site's design and content transfers to you. We keep ownership of any reusable code, frameworks, or internal tools used to build it, and grant you a permanent licence to use them as part of your site. Third-party components (themes, plugins, fonts, stock imagery) remain subject to their own licences. Your domain is registered in your name from the start.
8. Showing your project
Unless you tell us otherwise in writing, we may show the finished site in our portfolio and marketing. Tell us at any time and we'll remove it.
9. Third-party services
Sites may rely on services we don't control — hosting, domain registrars, payment processors, email delivery, booking tools, mapping. Those services have their own terms, pricing, and uptime. We aren't responsible for their outages, price changes, or policy changes.
10. Cancellation
[Describe what happens if either side cancels mid-project: what's owed for work completed, what the client receives, and whether any deposit is returned.]
11. What we don't promise
We do not guarantee search rankings, traffic, leads, sales, or revenue. Search engines and platforms change their systems without notice, and results depend on factors outside anyone's control — your market, your pricing, your competitors, and your own follow-up. Services are provided "as is" to the fullest extent the law allows.
12. Limitation of liability
To the fullest extent permitted by law, our total liability arising from the services is limited to the amount you paid us for the project in question. We are not liable for lost profits, lost business, or indirect or consequential damages. Some states do not allow certain limitations, so parts of this may not apply to you.
13. Governing law
These terms are governed by the laws of the State of [state], without regard to conflict of law rules. [Specify where disputes are resolved — courts in a named county, or arbitration. Note: a binding arbitration or class-action waiver clause has real consequences and should be drafted by your lawyer, not copied.]
14. Changes
We may update these terms. The version in effect when you signed your agreement governs that project.
Last updated [date]
What we collect
When you fill in a form on this site, we collect what you type into it — typically your name, email address, phone number, business name, and whatever you write in the message field. If you call us or we call you, we keep a record of the conversation's basic details: your contact information, what you asked about, and our notes.
Our web host automatically logs standard technical information for every visit, including IP address, browser type, pages viewed, and referring page. This is normal server logging and we don't use it to identify individuals.
[If you use Google Analytics, Meta Pixel, or any other tracking or advertising tool, name it here and say what it does. If you use none, say "We do not use analytics or advertising trackers." Do not leave this vague.]
Why we collect it
To answer your enquiry, prepare a quote, deliver work you've hired us for, send invoices, and keep records required for tax and accounting. We do not use your information for anything unrelated to those purposes.
Who we share it with
We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We share it only with service providers who help us operate — [name your host, email provider, payment processor, CRM, and any booking tool] — and only as much as each needs. We may disclose information if the law requires it.
Cookies
[Describe honestly. If the site sets only essential cookies needed for it to function, say so. If you add analytics or advertising cookies, you will likely need a consent banner — ask your lawyer, because the requirements differ by state and by what you're running.]
How long we keep it
Enquiries that don't become projects are kept for [period]. Client records are kept for [period] to meet tax and accounting obligations. Ask us to delete your information and we will, except where we're required to keep it.
Your choices
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and we'll respond within [timeframe]. Residents of some states have additional statutory rights — [if you have customers in California, Colorado, Connecticut, Virginia, or other states with consumer privacy laws, this section needs state-specific language from your lawyer].
Children
This site is meant for business owners. We don't knowingly collect information from anyone under 16. If you believe a child has given us information, email us and we'll delete it.
Security
We take reasonable measures to protect the information we hold, but no method of transmission or storage is completely secure and we can't guarantee absolute security.
Contact
[Legal Entity Name, LLC] · [mailing address] · [email protected]
This page explains how and why we may call you.
If we called you
We contact small businesses about website services using publicly listed business contact information. We are [Legal Entity Name, LLC], calling from [city, state], and the purpose of the call is to offer website design and development services. Our callers identify themselves and the company at the start of every call.
Telling us to stop
Ask us to stop calling — on the phone, by email to [email protected], or in writing — and we will add you to our internal do-not-call list and stop. That request is honoured permanently, applies to everyone calling on our behalf, and takes effect immediately. You never have to give a reason.
Recorded calls
[Only keep this section if you actually record calls. If you do: state it plainly, and note that consent requirements differ by state — Pennsylvania requires all parties to consent, while New Jersey and New York require only one. If you record and you call across state lines, your callers must get spoken consent at the top of every call. If you do not record, delete this section entirely.]
Our callers
Calls are made by independent contractors working from scripts we provide. They are instructed to state who they are, say why they're calling, honour a do-not-call request the first time it's made, and never misrepresent the price, scope, or nature of what we sell. If someone calling on our behalf does otherwise, tell us at [email] and we want to know about it.
Emails
Any commercial email we send identifies us, includes our physical mailing address, and carries a working unsubscribe link that we honour promptly.
Last updated [date]
Our aim
We build toward the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA: readable colour contrast, text that scales, keyboard navigation, labelled form fields, meaningful alt text on images, and structure that screen readers can follow.
Where we are
Accessibility is ongoing work rather than a box that gets ticked once. We test as we build, but we don't claim this site or any site we deliver is perfectly conformant.
Tell us if something doesn't work
If any part of this site is difficult to use with the tools you rely on, email [email protected] or call [phone]. Describe the page and what happened, and we'll fix it and tell you when it's done. We aim to respond within [timeframe].
For client sites
Accessibility work on a site we build for you is scoped and quoted like any other work. Ask about it before the build starts — retrofitting is more expensive than designing for it from the beginning, and in some industries it carries real legal exposure.
The sample designs
The three businesses shown in the sample work section — Rosa's Taqueria, Kessler Heating & Air, and Fern & Hide — are fictional. They were created to demonstrate layout and scope. They are not clients, the reviews shown are invented, and no resemblance to any real business is intended. Ask us for references to live client work.
Prices
Prices on this page are starting prices for the scope described and are subject to change. Your final price depends on what your project actually needs and is confirmed in writing before work begins. Hosting, domain, and third-party fees are additional.
Results
Nothing on this site is a promise of search rankings, traffic, enquiries, sales, or revenue. Any figures used as examples are illustrative and are not typical, projected, or guaranteed results.
Timelines
"About two weeks" and similar figures describe a typical project where the client supplies materials promptly. They are estimates, not commitments.
Trademarks
Product and company names mentioned anywhere on this site belong to their respective owners and are used for identification only. Their use does not imply any endorsement or affiliation.
Copyright
© [year] [Legal Entity Name, LLC]. All rights reserved.